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Front Desk Agent

Cragun's Resort on Gull Lake

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Job Description

Cragun's Resort is looking to hire a Front Desk Agent.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience. This is a friendly, engaging, and customer service driven position.

Duties and responsibilities:

Register guests, accommodate special requests whenever possible
Understands room status and room status tracking
Knows room locations, types of rooms available, and room rates
Presents options and alternatives to guests and offers assistance in making choices
Knows the location and types of available rooms as well as the activities and services of the property
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes
Knows how to use front office equipment
Process guest check-outs
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange
Uses proper telephone etiquette
Is aware of daily activities and meetings taking place in the hotel
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes

To apply: Go to our website here and fill out the online application.

Age Range: 18 years old, 16-17 years old

Type of Opportunity: Paid position

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