Perkins in Brainerd is hiring for a service leader!

Duties include:

• Achieves guest satisfaction through implementation of company policies, procedures, programs, and performance standards
• Monitors compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment

Position activities and tasks:

• Ensures that all guests are properly greeted, seated, and served
• Accountable for proper resolution of all guest complaints
• Ensures proper control of the facility and equipment through preventive maintenance,repairs, security measures, and adherence to safety and sanitation requirements
• Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness
• Trains employees during shift to guarantee proper and productive performance
• Takes responsibility and verifies that all menu items are prepared and served according to standards
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc
• Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls

Physical requirements:

• Extensive standing, without breaks
• Exposure to heat, steam, smoke, cold
• Reaching heights of approximately 6 feet and depths of 2 1/2 - 3 ft.
• Must have high level of mobility/flexibility in space provided
• Must be able to fit through openings 30" wide
• Must be able to work irregular hours under heavy pressure/stress during busy times
• Bending, reaching, walking
• Communicating with guests
• Operating cash register
• Carrying trays of food products weighing about 20 pounds for distances up to 30 feet
• Lifting up to 50 pounds

Education level required:

• High school diploma; some college or degree preferred

Experience required:

• At least six months prior experience in guest service capacity

To apply: Please go to our website here and fill out the online application.https://careers.prkmc.com/search